Privacy Policy
Last Updated: June 6, 2025
Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from OffGridCamping.store.
Information We Collect
- Personal Information: When you make a purchase, we collect your name, address, email, phone number, and payment details necessary to fulfill your order.
- Website Analytics: We use privacy-focused analytics powered by Umami hosted at
analytics.offgridcamping.storeto understand how our website is used. This collects anonymized data including page views, scroll depth, time spent on pages, and general interaction patterns. No personally identifiable information is collected, no cookies are used for analytics, and all data is anonymized. - Technical Information: We automatically collect browser type, IP address, and device information to ensure proper website functionality.
How We Use Your Information
- Order Processing: Personal information is used to process and fulfill your orders, communicate about your purchase, and provide customer support.
- Website Improvement: Anonymous analytics data helps us understand user behavior, improve website functionality, and enhance user experience.
- Legal Compliance: We may use information as required by law or to protect our rights.
Information Sharing
- Third-Party Services: We share information with trusted service providers for order fulfillment, payment processing (Stripe, PayPal), and shipping carriers.
- No Data Sales: We do not sell, rent, or trade your personal information to third parties.
- Analytics: Our Umami analytics system is self-hosted and does not share data with third parties.
Data Retention and Your Rights
- Personal Data: We retain your personal information for as long as necessary to fulfill orders and comply with legal obligations.
- Analytics Data: Anonymous website analytics data is retained for 12 months.
- Your Rights: You have the right to access, correct, or delete your personal information. Contact us at support@offgridcamping.store to exercise these rights.
Data Security
We implement appropriate security measures to protect your personal information, including SSL encryption for data transmission and secure payment processing through certified providers.
Children's Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13.
Terms of Service
Last Updated: June 6, 2025
By using OffGridCamping.store, you agree to these Terms of Service:
Acceptable Use
- Lawful Use: You must use this site lawfully and not engage in any harmful, fraudulent, or illegal activities.
- Account Security: You are responsible for maintaining the security of any account information.
- Prohibited Activities: You may not attempt to hack, spam, or otherwise disrupt our website or services.
Orders and Pricing
- Order Acceptance: We reserve the right to refuse or cancel any order for any reason, including product availability, errors in pricing, or suspected fraud.
- Pricing: All prices are subject to change without notice. We strive to display accurate pricing but are not liable for pricing errors.
- Payment: Payment is due at the time of order. We accept major credit cards and PayPal.
Intellectual Property
- Content Ownership: All website content, including text, images, and logos, is owned by Off Grid Camping Store or our licensors.
- Limited License: You may use our website for personal, non-commercial purposes only.
Limitation of Liability
- Disclaimer: Our website and products are provided "as is" without warranties of any kind.
- Damages: We are not liable for indirect, incidental, or consequential damages resulting from your use of our website or products.
- Maximum Liability: Our total liability is limited to the amount you paid for the specific product or service.
Return and Refund Policy
Last Updated: June 6, 2025
We want you to be satisfied with your purchase. Our return policy is as follows:
Return Eligibility
- Condition: Items must be unused, undamaged, and in their original packaging with all tags and accessories.
- Timeline: Returns must be initiated within 30 days of delivery.
- Exceptions: Certain items (perishables, personalized items, intimate apparel) may not be returnable for health and safety reasons.
Return Process
- Contact Us: Email support@offgridcamping.store with your order number and reason for return.
- Return Authorization: We'll provide a return merchandise authorization (RMA) number and return instructions.
- Shipping: You are responsible for return shipping costs unless the item was defective or we made an error.
Refunds
- Processing Time: Refunds are processed within 5-10 business days after we receive your returned item.
- Refund Method: Refunds are issued to the original payment method.
- Restocking Fee: A 15% restocking fee may apply to returns not due to our error.
Shipping Policy
Last Updated: June 6, 2025
We strive to provide prompt and efficient delivery of your orders:
Processing and Shipping Times
- Processing Time: Orders are processed within 1-3 business days (Monday-Friday, excluding holidays).
- Shipping Options: We offer standard (5-7 business days) and expedited (2-3 business days) shipping.
- Large Items: Bulky camping equipment may require freight shipping with longer delivery times.
Shipping Costs and Policies
- Rates: Shipping costs are calculated at checkout based on weight, size, and destination.
- Free Shipping: Orders over $75 qualify for free standard shipping within the continental US.
- International: We currently ship within the United States only.
Delivery Issues
- Tracking: You'll receive tracking information once your order ships.
- Carrier Delays: We are not responsible for delays caused by shipping carriers, weather, or customs.
- Lost Packages: Contact us immediately if your package appears lost or damaged.
Contact Information
If you have questions about these policies or need to exercise your privacy rights, contact us:
- Email: support@offgridcamping.store
- Response Time: We respond to all inquiries within 48 hours.
- Privacy Requests: Include "Privacy Request" in your subject line for faster processing.